For information about your mortgage loan account or to report an error, please send a written request to:
CU Companies Inc
500 Main Street
New Brighton, MN 55112
Questions and inquiries can be directed to our Insurance Department by calling 1-800-523-6404 or by visiting: www.myinsuranceinfo.com.
Partial Payments: Any partial payments that you make are not applied to your mortgage, but instead are held in a separate suspense account. If you pay the balance of a partial payment, the funds will then be applied to your mortgage.
Additional Amount: Please designate how you want additional funds to be applied; we will apply them as directed provided your account is current. If your account is current, undesignated funds will be applied per the terms of your mortgage loan documents. Regardless of the account status, principal prepayments will only be applied to your account if your contract allows for prepayments.
Please be prompt. Your payment is credited on the date it is received at your payment center, not the day it is postmarked.
If you are in bankruptcy or received a bankruptcy discharge of debt, this communication not an attempt to collect a debt against you personally, but strictly for informational purposes only.
We may report information about your account to the Credit Bureaus. Late payments, missed payments, other defaults, or bankruptcy filing on your account may be reflected in your credit report.
If you would like counseling or assistance, you can find a list of counselors in your area on the U.S. Department of Housing and Urban Development's website www.hud.gov or call 1-800-569-4287. You may also access a list of State housing finance authorities via the Consumer Financial Protection Bureau at: Non-Profit Consumer Credit Counseling Services
Service members on "active duty" or "active service," or a spouse or dependent of such a servicemember may be entitled to certain legal protections and debt relief pursuant to the Service members Civil Relief Act (50 USC App. 501-597b). Please contact CU Mortgage Services, Inc. at 800-766-5626 for more information.
Mortgage Servicing Manager