Mortgage Servicing Information

CU Mortgage Services, Inc. provides you the following options for making your mortgage loan payments.

  • Mail: 500 Main Street, Suite 100, New Brighton, MN 55112
  • Online: www.cucompanies.com*
  • Pay-by-phone: 1-800-766-5626**
  • *Select View My Mortgage Account
  • **A fee may apply for this service.
  • Automatic Payment for monthly payments directly from your checking account. Download the Authorization Form.

For information about your mortgage loan account or to report an error, please send a written request to:

CU Companies Inc

Attn: Info/Error

500 Main Street

New Brighton, MN 55112

CU Mortgage Services, Inc. offers a variety of online services to help you better manage your mortgage loans including:

  • Payments
  • Electronic Statements
  • View your loan payment history, amortization schedule, principal balance, interest rate and escrow account activity.

Simply visit www.cucompanies.com and select "Access Your Mortgage" For further assistance For further assistance, please contact us at 1-800-766-5626


Homeowners Insurance

Questions and inquiries can be directed to our Insurance Department by calling 1-800-523-6404 or by visiting: www.myinsuranceinfo.com.


Payment Information

Partial Payments: Any partial payments that you make are not applied to your mortgage, but instead are held in a separate suspense account. If you pay the balance of a partial payment, the funds will then be applied to your mortgage.

Additional Amount: Please designate how you want additional funds to be applied; we will apply them as directed provided your account is current. If your account is current, undesignated funds will be applied per the terms of your mortgage loan documents. Regardless of the account status, principal prepayments will only be applied to your account if your contract allows for prepayments.


Please be prompt. Your payment is credited on the date it is received at your payment center, not the day it is postmarked.


If you are in bankruptcy or received a bankruptcy discharge of debt, this communication not an attempt to collect a debt against you personally, but strictly for informational purposes only.


Notice of Negative Information

We may report information about your account to the Credit Bureaus. Late payments, missed payments, other defaults, or bankruptcy filing on your account may be reflected in your credit report.

Mortgage Counseling and Assistance

If you would like counseling or assistance, you can find a list of counselors in your area on the U.S. Department of Housing and Urban Development's website www.hud.gov or call 1-800-569-4287. You may also access a list of State housing finance authorities via the Consumer Financial Protection Bureau at: Non-Profit Consumer Credit Counseling Services

Legal Rights and Protections Under the SCRA:

Service members on "active duty" or "active service," or a spouse or dependent of such a servicemember may be entitled to certain legal protections and debt relief pursuant to the Service members Civil Relief Act (50 USC App. 501-597b). Please contact CU Mortgage Services, Inc. at 800-766-5626 for more information.


Complaints or Disputes

Please contact:

Kathleen Nystrom

Mortgage Servicing Manager

651.765.6791

651.789.7939 (fax)

knystrom@cucompanies.com


Privacy Policy

Please view or print a copy of the CU Mortgage Services, Inc. Privacy Policy.


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